What to do when getting the error “This identity cannot be opened with this version of Entourage” (Exchange 2010)

  • Synopsis

    This guide will show you how to resolve the error "This identity cannot be opened with this version of Entourage".
  • Applicable to

    All hosted Exchange 2010 accounts.
  • Prerequisite

    • a hosted Exchange 2010 account
  • How to

    Note: This error normally occurs when Entourage has already been configured with another service provider. Entourage stores data, such as preferences, rules, schedules, signatures, messages, contacts, in a database on your computer. The first time that you start Entourage, a Microsoft User Data/Office 2004 or 2008 Identities folder is created in the “Documents” folder. This folder contains the “Main Identity” folder, which stores the data for the first identity.
    1. Click on Finder.
      Ent_Finder
    2. Click on DocumentsMicrosoft User data.
      Ent_Documents
    3. Drag the folder Office 2004 Identities or Office 2008 Identities to another folder. 
      Ent_Office_Identities

    If you need further assistance, please do not hesitate to contact us.

  • Keywords

    Entourage, error, identity
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